Hello ManDown74,
As the chairman of the board and majority shareholder of Koch Media, whose subsidiary Deep Silver published the game in question, I assure you that your problem is being looked in to. We the shareholders would never do anything to bite our paying customers. You did pay for the game, right? Wonderful.
That said, we are currently funding a team to look in to this problem. However, while you're waiting, we're happy to inform you that new downloadable content will be hitting the shelves soon. These include additional skins, weapons, co-op and online play, and some fun other features for a low, affordable price.
We do cherish your business, and hope this won't put a damper on your wish to buy future products from us.
Cordially,
Lewis T. Gons
Executive Chairman, Koch Media