Article comments/Disqus/log in problems after the relaunch

Discussion in 'Support' started by sli, Jul 18, 2017.

  1. sli

    sli Jam fan

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    Hi,

    I've been having problems with article comments after the website relaunch. (And is a big part of the reason I haven't been around lately...... it was disheartening, like being shunned from the community! Not intentional of course I know.)

    The first problem was inability to log in (old password wasn't working), that was solved by the password reset link provided by Jonathan a while back. But afterwards, I can log in with my GR account, but all my profile data on Disqus disappeared, including avatar pic. Is this because I never signed up to Disqus proper, but just the GR instance/comments section local Disqus?

    My GR profile seems to have migrated fine, as I can log in and post in the forums, has my join date listed, and avatar pic is intact (but pixelated). Only has previous forum activity logged though.
     
    #1
  2. Jonathan_Leack

    Jonathan_Leack Former Executive Editor

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    Hey sli,

    We're currently investigating this.

    Note that this is affecting everyone, including me. In my case, I prefer to use an official Disqus account, so I have been using that since the relaunch.

    - Jonathan
     
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    Last edited: Jul 19, 2017
  3. Jonathan_Leack

    Jonathan_Leack Former Executive Editor

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    sli,

    The cause of the issue has been located. Once we implement a fix we'll push it out to the live servers and I'll update you.

    Thanks for your patience.
     
    #3
  4. sli

    sli Jam fan

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    Thanks for the quick turnaround!

    I don't mind as much as long as I can log in and post, but I'm a hoarder at heart, so it pains me that all my records got wiped (or just archived somewhere else). :D

    But I should get a proper Disqus account? Haven't been much of a fan since it replaced the native GR comments system though!
     
    #4
  5. Jonathan_Leack

    Jonathan_Leack Former Executive Editor

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    The issue had to do with new User IDs being assigned during the relaunch. We're going to find a way to pair the legacy and new user IDs so that this is no longer an issue.

    It's a good idea to have a Disqus account, but we'll have your original GR comment profile up and working soon.
     
    #5
  6. Master_Craig

    Master_Craig Forum Moderator
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    Yeah, my profile is still being a bit funny, too.

    My forum login works just fine, my old avatar is still up and such. However, when I log onto the front page, my user name/password works just fine, but my statistics for it are gone (comments, upvotes, profile picture etc.)
     
    #6
  7. Jonathan_Leack

    Jonathan_Leack Former Executive Editor

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    We're still working on this. It'll require a little help from the team at Disqus.

    Thanks for your patience.
     
    #7
  8. Trendkill88

    Trendkill88 Rookie

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    I noticed the issue about a week ago when I logged in for the first time in a while. I can log into the website just fine for the most part, although it looks like most of my settings have either been reset or erased entirely, but when I log-in the comments are still a little wonky.

    PS, I've been a member of this site since about 2007-2008 and I'm seeing a "New Member" tag below my username. Seems a little odd...
     
    #8
  9. sli

    sli Jam fan

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    Yeah it's been odd ever since the relaunch. Also it says your join data is 2012, so not sure where that data is retrieved from. I only ever joined GR, not Disqus, but my displayed join date seems about right.

    Seems like everyone's stats have still not migrated yet. I haven't been on GR for a month or so, so kinda unsettling it's not a quick fix.
     
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  10. Trendkill88

    Trendkill88 Rookie

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    This kind of thing happens every once in a while. With any luck they'll get it sorted out soon. Nothing against Disqus but the old format seemed to work with this site very well.
     
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