So, I've been working there for 5+ years and I still don't understand why we do the the below to tea. Perhaps you guys can answer this. When we brew sweet tea, we first pour hot water in the bucket along with sugar. That makes sense, because we have to dissolve the sugar, so we're not wasting then. Then we brew the tea. Afterwards, we fill it up with ice to this line, so it doesn't overflow in our tea urn. Now with the regular tea, we do the same thing, but without adding sugar. My question is: Why do we add hot water to our regular tea when the ice just waters it down? It doesn't make any sense to me at all.